How to Convert Smart Postpaid to Prepaid in 2025
Many Filipinos switch from postpaid to prepaid because it gives them better control over their budget, freedom to choose promos that fit their needs, and no stress about monthly bills. For students, freelancers, and even families trying to cut down on expenses, prepaid often feels more practical than being locked into a contract.
Yes, you can convert your Smart postpaid to prepaid online, but the process requires specific steps and conditions set by Smart. This guide explains what you need, how the process works, and the easiest ways to make the switch. Also Check smart sim registration guide for more details.
What is the Difference Between Smart Postpaid and Prepaid?
The main difference is that Smart Postpaid requires a monthly bill and contract, while Smart Prepaid lets you load and use promos only when you need them.
Smart Postpaid Explained
Smart Postpaid is like having a subscription plan. You get a fixed monthly bill that covers your calls, texts, and data. Postpaid users usually sign a contract, which may last 12 to 24 months. This option works best for people who want steady mobile services without thinking about loading credits.
Smart Prepaid Explained
Smart Prepaid works on a “pay as you go” basis. You buy load when you need it and register for promos like unlimited texts, call packages, or data bundles. There’s no contract and no monthly bill. This makes it a flexible choice for people who want to manage their mobile use based on their budget.
Why People Switch to Prepaid in the Philippines
Many Filipinos prefer prepaid because it gives:
- Budget control: You only spend what you load.
- Flexibility: You can choose promos that match your needs.
- No commitments: You’re free from monthly bills or long-term contracts.
Can You Convert Smart Postpaid to Prepaid Online?
Yes, you can convert your Smart postpaid to prepaid online, but you need to meet Smart’s requirements before the request is approved.
Official Smart Policy on Conversion
Smart allows subscribers to move from postpaid to prepaid, but only if the account has no unpaid balance and is not under an active contract. If your plan is still within the lock-in period, you may need to settle fees before conversion.
Requirements Before Switching
Before sending a request, make sure you have:
Limitations and Conditions
Smart may take a few working days to process the request. In some cases, you might need to visit a Smart Store if online verification is not enough. Also, once the conversion is done, your plan benefits such as free calls or bundled data will no longer apply.
Step-by-Step Guide to Convert Smart Postpaid to Prepaid Online
The easiest way to convert your Smart postpaid to prepaid online is by requesting through Smart’s official channels such as the Smart website, Smart app, or customer support chat. Below are the steps you need to follow:
Step 01: Prepare Your Account Details
Before you start, gather everything Smart may ask for:
Step 02: Access Smart’s Official Online Channels
You can request conversion online through:
Step 03: Submit a Conversion Request
Fill in the online request form or tell the chat agent you want to move from postpaid to prepaid.
Provide your account number, personal details, and attach a valid ID if asked.
Step 04: Verification Process
Smart will verify your identity and check your account status.
This may include confirming your contract term and ensuring no bills are left unpaid. You might receive an email, SMS, or call for verification.
Step 05: SIM or Number Transfer
If approved, Smart will transfer your current mobile number from postpaid to prepaid.
In some cases, you may receive a new prepaid SIM, but most of the time, your existing SIM will simply be reconfigured.
Step 06: Confirmation and Activation
Once everything is processed, Smart will send you a message confirming the switch.
Insert your SIM into your phone (or use the new prepaid SIM if provided), and you can start loading and using prepaid promos right away.
Processing Time: Most requests take a few working days. If there are issues with your account, Smart may ask you to visit a physical store.
Also Read: Smart SIM Registration Errors: Quick Fixes and Common Issues
Alternative Ways to Switch from Postpaid to Prepaid
If you are unable to complete the conversion online, Smart provides other ways to switch from postpaid to prepaid. These options are useful for people who prefer face-to-face assistance or when online verification is not successful.
1. Visiting a Smart Store in the Philippines
The most reliable way is to visit a Smart Store. At the store, customer service representatives can process your request directly. Here’s what usually happens:
- Bring a valid government ID and your Smart postpaid account number.
- Ask for postpaid-to-prepaid conversion.
- Secure your Unique Subscriber Code (USC):
- Text
GETPINto 7927 using your postpaid SIM, or - Request the USC from Smart staff at the store.
- This code is valid for 15 days and is required for Mobile Number Portability.
- Text
- Settle any unpaid bills or fees if your account is still under contract.
- Submit your USC, ID, and request form.
- The staff will either reconfigure your current SIM or give you a new prepaid SIM with the same number.
Visiting a Smart Store is often faster since verification and processing are done immediately.
If you cannot visit a store, you can call the Smart Hotline 888 using your Smart number.
- Select the option to speak to a customer care representative.
- Tell them you want to convert your plan from postpaid to prepaid.
- They will check your account status, guide you through the requirements, and may direct you to submit documents online or visit a store for final verification.
This option is convenient for subscribers who need quick clarification before proceeding.
2. Calling the Smart Hotline for Conversion
3. Using Authorized Smart Centers or Retail Partners
Apart from official Smart Stores, there are authorized Smart retailers and partner outlets across the Philippines. These centers can process requests such as SIM replacements, account inquiries, and in some cases, postpaid-to-prepaid conversions.
- Always confirm if the outlet is an authorized Smart partner to avoid fraud.
- Retailers may still refer you to a main Smart Store if your account has complex issues (like pending contracts or unpaid balances).
Tip: If you live in a province with no nearby Smart Store, calling the hotline first is the best way to confirm if your local retailer can handle your request.
Tips Before Switching from Smart Postpaid to Prepaid
Before you request for conversion, it’s best to prepare and check a few important things. This will help you avoid delays and unexpected charges.
Final Thoughts
Converting from Smart Postpaid to Prepaid is a good choice if you want more control over your mobile spending. With prepaid, you decide when to buy load and which promos to register for. This setup gives you flexibility and freedom from monthly bills.
Before switching, make sure your postpaid account is fully settled and check if your contract has already ended. It also helps to explore the prepaid promos available in the GigaLife app so you’ll know which one fits your daily use.
If you’re looking for convenience, flexibility, and budget control, Smart Prepaid can be a better fit for your lifestyle.
Common Questions About Converting Smart Postpaid to Prepaid
Will I Keep My Current Mobile Number?
Yes. In most cases, Smart allows you to keep your existing number when you switch to prepaid. Your number is simply reconfigured from postpaid to prepaid. If there are issues, Smart may issue a new prepaid SIM, but they normally ensure number continuity.
Is There a Fee for Converting?
If your postpaid contract has already ended, conversion is usually free. However, if you are still within your lock-in period, Smart may charge an early termination fee. The exact amount depends on your plan and remaining months in the contract.
Can I Switch Back to Postpaid Later?
Yes, you can apply for a new postpaid plan in the future. However, once your current plan is converted to prepaid, the old postpaid account will be closed permanently. If you re-apply for postpaid, it will be treated as a new application and will require another credit check and approval.
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